From Digital Drudgery to Agentic Automation: The Modern-Day Sweatshop and the Future of Work Sep 23, 2024 Have you ever heard the term "sweatshops"? Sweatshops first emerged during the industrial revolution in the 19th century when factories relied on cheap labor to produce goods quickly and at low cost. ... Read more
Concerns about the Current or Future Use of AI in Organizations Sep 7, 2024 According to ABBYY’s State of Intelligent Automation Report 2024, companies are already investing heavily in AI with FOMO (fear of missing out) being a key driver — 63% of global IT leaders are worrie... Read more
Leveraging AI to Transform Customer Service Sep 7, 2024 In today’s fast-paced digital world, delivering exceptional customer service is no longer optional — it’s essential. According to a recent study by Harvard Business Review Analytic Services, 93% of or... Read more
Gartner Magic Quadrant for Robotic Process Automation 2024 Sep 2, 2024 Gartner has recently released the Magic Quadrant for Robotic Process Automation (RPA) for 2024. Some observations: The leaders are Automation Anywhere, Microsoft, SSC Blue Prism and UiPath (in alphabe... Read more
Generative AI Use Cases in Customer Service Aug 12, 2024 Amidst the current AI hype, industry analysts are starting to sound the alarm bells. For example, Gartner predicts that at least 30% of generative AI (GenAI) projects will be abandoned after proof of ... Read more
4 types of AI adopters Aug 12, 2024 According to Section’s AI Proficiency Report, there are 4 types of adopters when it comes to AI: AI Class — They use AI for everything, and would be very disappointed if they no longer could (88%). Th... Read more
How resilient are your RPA bots really? Aug 12, 2024 The recent CrowdStrike incident is a timely reminder that lightning does strike. In today’s highly digitalized and connected world, ensuring digital resiliency should be a key tenet of every organizat... Read more
Impact Radar for Hyperautomation Jul 16, 2024 The pace of technological advancement today is simply relentless. For example, it seems almost as though a new state-of-the-art large language foundational model gets released every other week. Amidst... Read more
How to select the right use cases for enterprise AI agents Jul 16, 2024 Selecting the right use cases for enterprise AI agents is crucial for successful implementation and achieving desired business outcomes. Unlike traditional RPA bots, AI agents can reason, make decisio... Read more
AI can reshape the future of work without eliminating it Jul 16, 2024 The rapid emergence of generative AI and large language models have alarmed many traditionists. Among other concerns, many are worried that AI might displace and replace existing workers and lead to m... Read more
Use RPA and IDP to automate sustainability reporting Jul 16, 2024 Sustainability reporting has become a critical aspect of corporate governance, driven by increasing stakeholder demands for transparency and accountability. Unfortunately, the need to identify, collec... Read more
Are small businesses destined to be sandwiched between a competitive landscape and an inflationary cost environment? Jun 17, 2024 In an era when prices for nearly everything – from rent to utilities – have risen due to inflationary pressures, one business expense seems inexplicably stuck in time: audit fees. The above excerpt fr... Read more